Refunds

I can't make the race - how do I get a refund?

Different host mountains have different refund policies, so you'll need to contact the host mountain for that particular event to request a refund. While we work closely with each host site, the decision to refund remains solely with them, as it is their money and not ours. We only make the website, we can't make refund decisions on behalf of someone else's money.

To find contact information for a host mountain, you can click the name of the host mountain on the race page, or ask AdminSkiBot if you're not sure.

When will I receive the refund?

When a host mountain's race administrator processes a refund, you will typically see the refund on your card within 3-5 business days. The refund will be credited to the same card used to purchase it. An expired card cannot be refunded.

Can you refund the processing fee?

The processing fee goes directly to your credit card company (Mastercard/Visa/AmEx) and we can't get that back from them, so it is unfortunately non-refundable.