Getting Started

• I'm new to this site, how do I get started?

  Check out our helpful new video here!

Refunds

• I can't make the race - how do I get a refund?

  Every host site has different refund policies, so you will need to contact the Race Administrator for your particular event to discuss their refund policies.  While we work closely with each host site, the decision to refund remains solely with the Race Administrator, not us.

• When will I receive the refund?

  When your Race Administrator processes a refund, you will typically receive the refund within a week.  The refund will be credited to the same card used to purchase it.

• Can you refund the processing fee?
  

  The processing fee is immediately collected by your credit card company when you register, so it is unfortunately non-refundable.

 Accounts

• Should I create an FIS or US Ski & Snowboard account?

  If you are a US Ski & Snowboard racer who has a FIS number as well, you will want to create a US Ski & Snowboard account first, and add your FIS number to that account. If you do not have a US Ski & Snowboard number, you will create the FIS account.

• Why isn't my US Ski & Snowboard Validation working?

  It's easy to make a mistake entering your information on the screen, so we urge you to double-check that you have accurately entered your name and US Ski & Snowboard number. If you continue to have an issue with validation, please use the Contact Us form and provide us a detailed explanation of your concern and we will address within two business days.

• Where do I pay my VARA dues?

  VARA processes their dues on a different site — you can click here to register for VARA.

• I just renewed my US Ski & Snowboard number, can I register right away?

  You will often be able to register the same day.  But because of occasional delays in communication between our servers and US Ski & Snowboard servers, we suggest you wait until the next day to register on our site.

• Do I need both FIS and US Ski & Snowboard in my profile?

  You are not required to include an FIS number in your account, but if you would like to be eligible for FIS races you will need to have a FIS number on your account.  As a general rule, if you have both FIS and US Ski & Snowboard, include them both.

• I’m a parent/guardian/relative/coach of a Participant who has already registered on a different account, can I sign them up?

  Once you create your AdminSkiRacing account, continue to My Participants > Add Participant as usual.  If an already-existing participant is found, it will tell you, and you can add them to your account.  However, you will not be able to edit the participant's information—only the original creator of the participant can do that.

Discounts

• We are season pass holders, how do we get a discount?

  If you are a member of the host site of a race and

   the race administrator has created a Club Discount, or if you have a season pass which is accepted by the host site, you will see a discount apply automatically at checkout.  If you believe you should be seeing a discount and you do not see it at checkout, you will want to contact the event's Race Administrator for more information about their discount policies.

Races

• How do I find a race?

  You can either go to All Races to see all the races in your region, or Race Signup which will only show the upcoming races with open registration that your participants are eligible for.

• Why can't I see the race I'm looking for?
  
  If a race isn't showing up, check these 5 most common issues:

• Is race registration still open?  Or, maybe it hasn't opened yet?
• Does your participant have an active US Ski & Snowboard ID on their profile?
• Does your participant have the correct region and club selected in their profile?
• Is your participant the correct age and gender for the race?
• Is this race a Qualified Race?  (If so, the race administrator may not have entered your participant's ID as eligible.)

• How do I know if my child/racer will be qualified?

  If the race is set up as a Qualified Race and your racer is eligible, you will see the race on the Registration page. If you believe your racer should have been qualified for the race but it is not displaying, please verify your racer has the correct FIS or US Ski & Snowboard number in their profile, then contact your Race Administrator to see that your racer has been added accurately to the list.

• The race is sold out, is there a wait list?

  Different host sites have different policies, so you will have to contact your Race Administrator for this information.

For Admins:

• How do I sign up as a Race Administrator?

  By completing the Host Site application, you will receive your Race Administrator credentials.

• How do I sign up as a Host Site?
  

  You will need to create a standard AdminSkiRacing account, and then complete this form.

• What is a Site Manager?
  

  Sometimes a Race Administrator may have an assistant who will need to be able to manage or create events on behalf of the Race Administrator.  Site Managers are assigned by Race Administrators to have the authority to make changes to events using their own account.
  

• When can we expect payment?

  Beginning on Monday of each week, we conduct a reconcilation of events and payments.  If there are issues or discrepencies, you are contacted as soon as they are identified.  As long as a reconciliation is without issue, payment is dispursed on Wednesdays.

• How do I add an event?

  Follow this tutorial to add an event.

• How do I email all participants of a race?

  Follow this tutorial to email participants of a race.

• How do I issue refunds?

  Follow this tutorial to issue a refund.

• How do I manually enter registrations?

  Follow this tutorial to manually enter race registrations.