Frequently Asked Questions

Getting Started

  • I'm new to this site, how do I get started?

    Check out our helpful new video here!  It's quite simple:

    1. Create an account.  We'll send you an email to make sure you're a real person—just click the link inside to activate your account.
    2. Add your participants.  U.S. Ski & Snowboard and FIS identification is not required to create a participant profile, although U.S. Ski & Snowboard ID is required by most host mountains for their competitive races.
    3. Sign up for your races!  Use either the All Events page to see all of this season's races, regardless of whether you're eligible—or the Event Signup page to only show events specific your eligbility. 
Refunds

  • I can't make the race - how do I get a refund?

    Different host mountains have different refund policies, so you'll need to contact the host mountain for that particular event to request a refund.  While we work closely with each host site, the decision to refund remains solely with them, as it is their money and not ours.
    To find contact information for a host mountain, you can click the name of the host mountain on the race page, or ask AdminSkiBot if you're not sure.

  • When will I receive the refund?

    When a host mountain's race administrator processes a refund, you will typically see the refund on your card within 3-5 business days. The refund will be credited to the same card used to purchase it. An expired card cannot be refunded.

  • Can you refund the processing fee?

    The processing fee goes directly to your credit card company (Mastercard/Visa/AmEx) and we can't get that back from them, so it is unfortunately non-refundable.
 Accounts

  • Why isn't my US Ski & Snowboard Validation working?
    There could be a few reasons your US Ski & Snowboard information wouldn't validate.

    • If you've just purchased/renewed it, give it time—it can sometimes take up to 24 hours for the new license information to transfer over to our site.
    • Make sure the participant's first and last names are entered exactly as they appear on your US Ski & Snowboard license—no nicknames, and no middle initials in the first name field!
    • Make sure you have an Alpine Competitor license. Most races do not accept Alpine General memberships for competitive events.
    Contact us if you still have questions.

  • Where do I pay my VARA/NYSSRA/SARA yearly dues?

    VARA/NYSSRA/SARA collect their dues on a separate site called the Admin Portal—click to register for VARA, NYSSRA, or SARA.

  • Do I need both FIS and US Ski & Snowboard in my profile?

    Neither number is required, but you will not be able to register for US Ski & Snowboard events if you do not have your US Ski & Snowboard number in your profile.

  • I’m a parent/guardian/relative/coach of a Participant who has already registered on a different account, can I sign them up?

    Once you create your AdminSkiRacing account, continue to My Participants > Add Participant as usual.  If an already-existing participant is found, it will tell you, and you can add them to your account.  However, you will not be able to edit the participant's information—only the original creator of the participant can do that.
Discounts

  • We are season pass holders, how do we get a discount?

    If you are a member of the host site of a race and

     the race administrator has created a Club Discount, or if you have a season pass which is accepted by the host site, you will see a discount apply automatically at checkout.  If you believe you should be seeing a discount and you do not see it at checkout, you will want to contact the event's Race Administrator for more information about their discount policies.

Events

  • How do I find an event?

    You can either go to All Events to see all the events in your selected region, or Event Signup which will only show the events you can sign up for (where registration is open, and your participants are eligible to register).

  • How do I purchase multiple tickets?

    For most events, you can purchase exactly one ticket per participant, so you'll have to create a participant profile for each person who's buying one.  However, if it's an Add-On Item, you can purchase as many as you want per participant.

  • Why can't I see the race I'm looking for?

    If a race isn't showing up, check these 5 most common issues:

    • Is race registration still open?  Or, maybe it hasn't opened yet?
    • Does your participant have an active US Ski & Snowboard ID on their profile?
    • Does your participant have the correct region and club selected in their profile?
    • Is your participant the correct age and gender for the race?
    • Is this race a Qualified Race?  (If so, the race administrator may not have entered your participant's ID as eligible.)

  • How do I know if my child/racer will be qualified?

    If the race is set up as a Qualified Race and your racer is eligible, you will see the race on the Registration page. If you believe your racer should have been qualified for the race but it is not displaying, please verify your racer has the correct FIS or US Ski & Snowboard number in their profile, then contact your Race Administrator to see that your racer has been added accurately to the list.

  • The race is sold out, is there a wait list?

    Different host sites have different policies, so you will have to contact the Race Administrator for this information.

  • What is the processing fee?

    We charge a flat 5.95% fee when you register for a race—the lowest fee of its kind anywhere in the USA. (By comparison, SkiReg charges 6.25% + $1.25 for every registration.) Most of this fee goes towards the credit card processing fees charged by your credit card processor (Mastercard, Visa, or AmEx)—and whatever is left over is how we make our money. This is our only income, since we are committed to running an ad-free site and don't sell any user data. 

 

For Admins:

  • How do I sign up as a Race Administrator?

    By completing the Host Site application, you will receive your Race Administrator credentials.

  • How do I sign up as a Host Site?

    You will need to create a standard AdminSkiRacing account, and then complete this form.

  • What is a Site Manager?

    Sometimes a Race Administrator may have an assistant who will need to be able to manage or create events on behalf of the Race Administrator.  Site Managers are assigned by Race Administrators to have the authority to make changes to events using their own account.

  • How do I get paid?

    To request payment for an event, go to your Dashboard, click the Event Details button for that event, and click the Close Race and Request Payment button at the top.  Note: This will permanently lock the race so that no further changes can be made and it cannot be reopened, so make sure you've refunded anyone who needs a refund first. By default you will receive payments by check to the mailing address on file, but you can contact us to set up electronic direct deposit if you wish. As long as our weekly reconciliation is without issue, payment is dispursed on Wednesdays.

  • How do I give someone a refund?

    To refund someone, go to your Dashboard, click the Event Details button for that event, and scroll down to the list of racers.  You will see a green Refund button next to each racer who has not been refunded yet. You'll be able to choose how much to refund them when you click this button. Partially refunding a racer will not remove them from the list, but fully refunding a racer will pull them from the race.

  • How do I add an event?

    Follow this tutorial to add an event.

  • How do I email all participants of a race?

    Follow this tutorial to email participants of a race.

  • How do I issue refunds?

    Follow this tutorial to issue a refund.

  • How do I manually enter registrations?

    Follow this tutorial to manually enter race registrations.

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AdminSkiBot

Need an answer, but Live Chat is offline?  Just ask AdminSkiBot! He's brand new, but he should be able to help you with some basic questions about ski registration!

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