Getting Started

• I'm new to this site, how do I get started?

  Check out our helpful new video here!

Refunds

• I can't make the race - how do I get a refund?

  Every host site has different refund policies, so you will need to contact the Race Administrator for your particular event to discuss their refund policies.  While we work closely with each host site, the decision to refund remains solely with the Race Administrator, not us.

• When will I receive the refund?

  After your Race Administrator processes a refund, you will typically receive the refund within 1-3 days on a credit card, or 3-5 days on a debit card. The refund will be credited to the same card used to purchase it.

• Can you refund the processing fee?
  

  The processing fee goes directly to your credit card company (Mastercard/Visa/AmEx) so it is unfortunately non-refundable.

 Accounts

• Should I create an FIS or US Ski & Snowboard account?

  If you are a US Ski & Snowboard racer who has a FIS number as well, you will want to create a US Ski & Snowboard account first, and add your FIS number to that account. If you do not have a US Ski & Snowboard number, you will create the FIS account.

• Why isn't my US Ski & Snowboard Validation working?

  There could be a few reasons your U.S. Ski & Snowboard information wouldn't validate.  If you've just purchased/renewed it, it may take up to 24 hours to transfer over to our site. Also, make sure the participant's name EXACTLY matches the name on the USSA license—no nicknames! Finally, make sure you have purchased a USSA Alpine Competitor license, as most host sites do not accept Alpine General memberships for racing. Contact us if you still have questions.

• Where do I pay my VARA/NYSSRA/SARA yearly dues?

  VARA/NYSSRA/SARA collect their dues on a separate site called the Admin Portal—click to register for VARA, NYSSRA, or SARA.

• Do I need both FIS and US Ski & Snowboard in my profile?

  You are not required to include either, but you will not be able to register for USSA events if you do not have your U.S. Ski & Snowboard number in your profile, and likewise with FIS.

• I’m a parent/guardian/relative/coach of a Participant who has already registered on a different account, can I sign them up?

  Once you create your AdminSkiRacing account, continue to My Participants > Add Participant as usual.  If an already-existing participant is found, it will tell you, and you can add them to your account.  However, you will not be able to edit the participant's information—only the original creator of the participant can do that.

Discounts

• We are season pass holders, how do we get a discount?

  If you are a member of the host site of a race and

   the race administrator has created a Club Discount, or if you have a season pass which is accepted by the host site, you will see a discount apply automatically at checkout.  If you believe you should be seeing a discount and you do not see it at checkout, you will want to contact the event's Race Administrator for more information about their discount policies.

Events

• How do I find an event?

  You can either go to All Events to see all the events in your selected region, or Event Signup which will only show the events you can sign up for (where registration is open, and your participants are eligible to register).

• How do I purchase multiple tickets?

  For most events, you can purchase exactly one ticket per participant, so you'll have to create a participant profile for each person who's buying one.  However, if it's an Add-On Item, you can purchase as many as you want per participant.

• Why can't I see the race I'm looking for?
  
  If a race isn't showing up, check these 5 most common issues:

• Is race registration still open?  Or, maybe it hasn't opened yet?
• Does your participant have an active US Ski & Snowboard ID on their profile?
• Does your participant have the correct region and club selected in their profile?
• Is your participant the correct age and gender for the race?
• Is this race a Qualified Race?  (If so, the race administrator may not have entered your participant's ID as eligible.)

• How do I know if my child/racer will be qualified?

  If the race is set up as a Qualified Race and your racer is eligible, you will see the race on the Registration page. If you believe your racer should have been qualified for the race but it is not displaying, please verify your racer has the correct FIS or US Ski & Snowboard number in their profile, then contact your Race Administrator to see that your racer has been added accurately to the list.

• The race is sold out, is there a wait list?

  Different host sites have different policies, so you will have to contact the Race Administrator for this information.

For Admins:

• How do I sign up as a Race Administrator?

  By completing the Host Site application, you will receive your Race Administrator credentials.

• How do I sign up as a Host Site?
  

  You will need to create a standard AdminSkiRacing account, and then complete this form.

• What is a Site Manager?
  

  Sometimes a Race Administrator may have an assistant who will need to be able to manage or create events on behalf of the Race Administrator.  Site Managers are assigned by Race Administrators to have the authority to make changes to events using their own account.
  

• How do I get paid?

  To request payment for an event, go to your Dashboard, click the View All button on the event, and click the Close Race and Request Payment button.  Note: This will lock the race, so no further changes can be made to it, so make sure you've refunded anyone who needs a refund before requesting payment.  By default you will receive payments by check, but you can contact us to set up electronic direct deposit if you wish. As long as our weekly reconciliation is without issue, payment is dispursed on Wednesdays.

• How do I add an event?

  Follow this tutorial to add an event.

• How do I email all participants of a race?

  Follow this tutorial to email participants of a race.

• How do I issue refunds?

  Follow this tutorial to issue a refund.

• How do I manually enter registrations?

  Follow this tutorial to manually enter race registrations.