General Site Questions

• Should I create an FIS or USSA account?
  If you are a USSA racer who has a FIS number as well, you will want to create a USSA account first and add your FIS number to that account. IF you do not have a USSA number, and are only qualified as a FIS racer, you will create the FIS account.
• My USSA Validation isn't working
  Sometimes we all make a mistake on entering the most common information, like our name. We urge you to double check that you have accurately entered in your name and your USSA number. If you continue to have an issue with USSA validation, please use the contact us form and provide us a detailed explanation of your concern and we will address within two business days.
• Where do I pay my VARA dues?
  VARA Dues are processed through a different website. You will need to go HERE for instructions on how to register for VARA.
• I just renewed my USSA number
  We have found that USSA works very quickly in updating their database, but we are unable to process an registration until we can confirm your USSA number. Therefore, we urge you to return to the site the next day to attempt to register.
• Do I need both FIS and USSA in my profile?
  As a USSA racer, you are not required to include an FIS number in your account, however if you have an FIS number and would like to be eligible for FIS qualified races, you will need to have the FIS number in your account before you are able to register. As a general rule, if you have both FIS and USSA, include them in your profile.
• We are season pass holders, how do we apply for a discount?
  If you are a season pass holder, your discount will automatically apply to your order when applicable.
• Why isn’t the discount rate applying?
  The discount rate should apply automatically based on your club affiliation. If you believe you should have a discount applied to your registration and do not see it in check out, you will want to contact your Race Administrator for more information.
• I’m a parent/guardian/relative or Coach of a Participant who has previously registered, how do I sign up to pay their registration?
  To add an existing Participant to your account, you will start by creating your AdminSkiRacing account. Once you create your own AdminSkiRacing account, you will continue to add participant and begin to enter your racer’s information. A Participant with matching information will be found and added to your account. You will not be able to change information about the Participants, only the primary Participant creator can change this information
• How do I find a Race
  The full list of races can be found HERE, however when you want to register for a race, your race list will be limited by restrictions of age, gender, or qualifications automatically. You will only see the races you are eligible for on the Registration list.
• What if the race I am looking for isn’t available?
  If you believe you should be eligible to register for a race, and you do not see it on your Registration list, you should contact the Race Administrator for that race to find out why you are not eligible.
• How do I know that my child/racer will be qualified?
  If the race is set up as a Qualified Race and your racer is eligible, you will see the race on the Registration page. If you believe your racer should have been qualified for the race and it is not displaying on your Registration page, please verify your racer has the correct FIS or USSA number in their profile and contact your RA to see that your racer has been added accurately to the Qualifying list.
• The race is sold out, is there a waiting list?
  Contact your RA for more information.
• I am attending as a spectator - How can I find out more?
  You will be able to access the Race List to see all upcoming races.
• I can't make the race - how do I get a refund?
  When you can not attend a race that you have registered for you will need to contact the Race Administrator for that event to discuss refund policies. While Admin Ski Racing works closely with each host site, the decision to refund remains one with the Race Administrator.
• My race was cancelled - When do I get a refund?
  The RA will instruct us to Refund an entire race, you will typically receive your refund within a week. The refund will be credited to the card you used to purchase the Race Entry automatically.
• Processing Fee?
  I noticed there is a 5.95% processing fee on my order, what's this? This is the cost for maintaining the Admin Ski Racing web site, servers and development fees. AdminSports and collaborating Race Administrators are continuously working to reduce this fee while providing you the most advanced technology resources available.
• My race was cancelled, will you refund the processing fee?
  The processing fee is non-refundable.  We negotiate constantly to provide you the lowest rate possible, but once you register these fees are paid to the credit card companies and to support this site.

Race Administrator Questions

• How do I sign up as a Race Administrator?
  By completing the Host Site application, you will receive your Race Administrator credentials.
• How do I sign up as a Host Site?
  You will need to create a standard Admin Ski Racing account, and then complete this form.  A member of AdminSports will contact you within two business days.
• What is a Site Manager?
  Sometimes a Race Administrator may have an assistant who will need to be able to manage or create events on behalf of the Race Administrator.  Site Manager's are assigned by Race Administrators to have the authority to make changes to events using their own account (to verify accountability).
  
• When can we expect payment?
  Beginning on Monday of each week AdminSports conducts a reconcilation of events and payments.  If there are issues or discrepencies you are contacted as soon as they are identified.  Given that a reconciliation is without issue, payment is dispursed on Wednesdays.